Privacy Policy


This agreement applies as between you, the User of this Website and RelyComply. If you do not agree to be bound by this Privacy Policy, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending an order confirmation email to you indicating that your order has been fulfilled and is on its way to you.



RelyComply collects and processes personal data relating to visitors to this Website, and in relation to the services we provide. The data we process differs depending on your interactions with us, as detailed more fully below.


Your rights

You can request that we correct, erase, or grant you access to the personal data we hold relating to you, or (where processing is based on your consent) withdraw your consent to our processing of your personal data. In many cases, the most effective way to exercise these rights will be to mail our dedicated inbox at


Information collection and use

The information we collect, and the ways in which we use it, varies in line with the use cases below:

Visitors to

When you browse this website

Data on how you use the site

The pages you visit, the means you use to visit (browser version, time zone, operating system, etc.), how long your visit and pageviews last, the frequency of your visits, and information on how you navigate the site.

Data that identifies you

Your IP address, unique identifiers tied to cookies.

Site optimisation

Analysing aggregated data to update our Website’s content and layout to improve relevance for visitors.

Legitimate interests

Using insights from visitor behaviour to improve the way we market our services.

Data holding periods are determined by cookie expiry times.

When you provide us with information by completing forms, subscribing to email updates or requesting demos.

We use this information to contact you for the purpose specified in the form and in any [opt-in or] opt-out boxes selected by you while completing this.

This information is added to, and managed through, our CRM. A member of our sales team may contact you if we determine through your submission that you may be interested in our services. We analyse our CRM data to understand, track and improve how we market and sell our services.

Taking steps at your request prior to entering into a contract

If you request that we contact you to provide more information on our services to you, we’ll process your data and contact you on this basis.

We will send you our email newsletters being necessary for our legitimate interests to give you information about our products and services (unless you have opted-out). We’ll also retain and analyse information gained from our interactions with you as part of understanding, tracking and improving how we market and sell our service. [We retain some records of consent-based communication and other processing information in order to demonstrate our historic compliance with data protection law.]

Email newsletters

We’ll keep your details on this list until you unsubscribe, at which point we’ll move your details to an opted-out list to ensure that we don’t send you marketing emails from other sources in future.

Sales process

We retain information relating to our sales interactions with you for up to 5 years following our determination that we’re not an appropriate sales fit. We use this period as service contracts in our industry often last for 3-5 years, so a new opportunity may arise during the retention period.


We retain historic information relating to any consent you provided, or other basis for processing that have since lapsed, for 6 years from the date that the basis for processing lapsed.


We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of Our services.

No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

No part of this Website is intended to constitute a contractual offer capable of acceptance.

Whilst We use all reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

Changes to this Privacy Policy

We reserve the right to change the Website, its Content or this Privacy Policy at any time. You will be bound by any changes to the Privacy Policy from the first time you use the Website following the changes. If We are required to make any changes to this Privacy Policy pertaining to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

Availability of the Website

The Website and any Service provided therein is provided “as is” and on an “as available” basis. We give no warranty that the Website or any Service will be free of defects and / or faults. To the maximum extent permitted by the law, We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Limitation of Liability

To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.

Nothing in this Privacy Policy excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on the part of us.

Nothing in this Privacy Policy excludes or restricts our liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from this Privacy Policy and shall not affect the validity and enforceability of the remaining Privacy Policy. This term shall apply only within jurisdictions where a particular term is illegal.

No Waiver

In the event that any party to this Privacy Policy fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Privacy Policy

In the event of any conflict between this Privacy Policy and any prior versions thereof, the provisions of this Privacy Policy shall prevail unless it is expressly stated otherwise.


All notices / communications shall be given to Us by email to Such notice will be deemed received three days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

We may from time to time send you information about Our products and / or services. If you do not wish to receive such information, please click on the Unsubscribe link on any email you receive from us.

Law and Jurisdiction

This Privacy Policy and the relationship between you and us shall be governed by and construed in accordance with the Laws of the Republic of South Africa and both we and you agree to submit to the exclusive jurisdiction of the Courts of the Republic of South Africa.